Frequently Asked Questions
Help Center
Username and password
To login, all you need is your email address and your password. There are two situations when you will need to login:
1. If you have erased your cookie file.
2. If you are using a computer you have not used before.
How do I change my email address or password?
To change your email address or password online, follow these steps:
1. Login to your account on the login page.
2. After you login, select the "My Account" link in the upper right navigation menu.
3. In the "Login Informaion" section you will be able to change your email address and enter a new password.
Your email address and password change will take effect immediately.
Website broswers and cookies
What is a cookie? How do I enable cookies?
A "cookie" is a small piece of information that a website can store in a designated file on your computer. It can be used, among other things, to identify you when you login to a website. When you visit a site, that site can access only the information which it stored in your cookie - not information put in your cookie by other sites. The Virtual Advisor is one of many sites that use cookies. The cookie enables us to recognize you when you login to the site and provide you with your courses page.
Enabling cookies varies between broswers. Here are some instructions on enabling cookies.
Technical Support
Need further technical support?
If you have utilized this Help Center and are still experiencing technical difficulties, please contact PER.
